Watch the video from Fortune below:
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Frank Castro
3/23/2021 06:13:44 pm
CEO: MR. MARVIN ELLISON, Sr. I purchased a CRAFTSMAN GARDEN HOSE NOT TOO LONG AGO AND IT IS A 5/8-INCHES, 325-PSI WORKING PRESSURE AND THE ONLY CODE NUMBERS OR UPC NUMBERS: ARE 7964001937 (100 FEET LONG) AND OTHER NUMBER 7164021. MR. ELLISON MY QUESTION IS THAT HOSE IS DEFECTIVE AND CRACKED BRAND NEW A WHEN I TURNED THE WATER IT TAKES QUITE AWHILE FOR IT TO RELEASE THE WATER OUT IN OTHER IT IS TWISTED AND IT HAS CAUSE CRACKS ABOUT 3 PLACES ON THE HOSE. I WAS ON THE LOWES 1-800-445-6937 CUSTOMER SERVICE NUMBER AND THE PERSON A LADY SAID TO CONSTANTLY THAT THE NUMBERS OF THE HOSE IS NOT ON LOWES SYSTEM. I EXPLAINED TO HER IN A POLITE MANNER AND GAVE HER ALL THE INFORMATION I HAVE IN FRONT OF WITH THE CARDBOARD OF THE CRAFTSMAN 100 FT GARDEN HOSE. IN OTHER WORDS THEIRS NOTHING THAT SHE COULD NOT DO TO SATISFY A CUSTOMER WHO HAS PAID FOR THIS HOSE CASH AND I DONT HAVE MY RECEIPT. ANOTHER THING IS THAT I MADE MY FIRST CALL TO THE 1-800-445-6937 AT 4:05 PM AND 11 TIMES THE RECORDED LOWES MESSAGE WOULD SAY AT THE MOMENT ASSOCIATES ARE HELPING OTHER CUSTOMERS AND THE LAST MESSAGE WAS AT 4:30 PM, AND I HANG UP AND NO RESULTS, NOTHING SOLVED? I UNDERSTAND YOUR POLICIES, PROCEDURES BUT, WHY SOME EMPLOYEES CAN BE POLITE AND HELP OUT A PLAIN SIMPLE PROBLEM OF A CRAFTSMAN GARDEN HOSE. I PERSONALLY WAS A SPORTING GOOD MANAGER FOR K-mart IN GUAYNABO CITY, PUERTO RICO FOR ABOUT 6 YEARS AND I MANAGED TWO K-BEE TOY STORES IN MARYLAND. I TAUGHT ALL MY EMPLOYEES WITH COURTESY, RESPECT, POLITENESS, AND ABOVE IN HELPING CUSTOMERS WITH THEIR NEEDS, UNDERSTANDING THEM ALWAYS. WHY? SO MUCH HASSEL FOR A SIMPLE CRAFTSMAN GARDEN HOSE? I DONT HAVE MY CASH RECIEPT BUT, I AM THE TYPE OF CUSTOMER AND EXPERIENCED WITH RETAIL FOR MANY YEARS AND I NEVER TREATED NO CUSTOMERS LIKE THE FORMAT I WAS TREATED. SIR, IF YOU LIKE TO SPEAK WITH ME (AND I PREFER TO SPEAK WITH YOU ONLY, POR FAVOR OK, GRACIAS, THANK YOU. MY CELLPHONE NUMBER IS: (561)-601-7835 AND MY NAME IS FRANK CASTRO THANK MR. MARVIN ELLISON AND WAITING FOR IMMEDIATE RESPONSE AND ATTENTION SEÑOR. I ENJOY PURCHASING MERCHANDISE AT LOWE’S BUT IF THERE IS NO END TO THIS SITUATION THEN I WONT PURCHASE, BUY ANYTHING AT LOWE’S NO MÁS, NO MORE. I AM RESPECTFUL AND GET ALONG PERSON A FATHER OF 4 CHILDREN AND 12 GRANDCHILDREN AND A GREATGRANDSON AND MY MOTHER HAS TAUGHT ME SINCE I WAS YOUNG TO RESPECT EVERYBODY LIKE THE SAYING (DO ON TO OTHERS AS OTHERS DO ON TO YOU). YOU MUST REMEMBER THIS OLD SAYING. Leave a Reply. |
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